Decidí iniciar este blog con la siguiente carta abierta a Nokia, sobre mi primer contacto con el N900. Esta en ingles pues planeo difundirla en varios sitios.
I remember, back in 2008, when I bought my Nokia N95. By the time, I had already used two previous Symbian devices (a 6600 and a 3250), but that was my first “Premium” N series device. And I felt as a premium user. In a really cool box, Nokia included not just the standard earphones and charger, but a car charger and a bluetooth headset. Back then, there were no phone (at least not available here in Mexico, where I live) with such display size, camera quality, GPS, wi-fi/3G capabilities and cool media integration. I really felt I had the best phone in the market.
Now, fast forward to 2009. For months, and since my good experience with the N series, I was anxiously waiting for an N97, when Nokia announced their brand new N900, and it’s shiny, Linux based Maemo platform. I decided to be an “early adopter” at all costs, even when the device wouldn’t be available for Mexico. So, I subscribed to every blog and newsletter who talked about it, read and watched every preview/review/specs sheet I found. I ordered mine in Amazon pre-sale, and practically stalked a friend’s Mom (who lived in the US and kindly offered to bring me the phone) until the day I finally had in my hands my N900.
Now, imagine you just bought a new Porsche. It’s a really cool, powerful and sexy car. But as soon as you ride it for the first time, you notice you cannot use the radio. You have controls for mirrors and windows but cannot use them (unless you install a third party device). Your A/C is not really cooling, transmission is defective and slowing your car, the manufacturer don’t have accessories / spare parts to offer you, and the only ones available are third party, dubious quality ones. Porsche promise to (maybe) fix all this, but at a non-specific time in the future. On top of all of this, you cannot drive your car at full speed in the place where you live (actually, my mistake but I’ll explain this later).
That is exactly the customer experience I have with my N900. In the box there’s only the essential. Even an adapter for older chargers is missing for some customers (Myself included). Maemo is a cool and powerful platform, but lacks of support, even from Nokia. It’s only half compatible with Nokia PC Suite, and not compatible at all with the newest Nokia Ovi Suite. You can not download maps because it is not compatible with Nokia Maps Downloader (seems some users have succeeded on this, but, again, this is not my case), and, in case you can, the Maps App included is buggy, slow and there’s no turn by turn navigation (as in the rest of Symbian devices). There’s no official Nokia apps for the device, since Ovi Store is “not yet” available for N900. Battery Life is average, screen sensibility is average, signal strenght is average (not the superior quality signal strenght that other Nokia devices offer), phone app is average (even if they tell me this is not a smartphone, but an Internet tablet with phone capabilities), there’s no MMS support (c’mon guys, I’m able to send mms with years older phones!), Maemo experience is good, but still feels slow. Maemo community is great and eagerly making efforts for creating good apps, but Nokia doesn’t seems to support them much (there’s no way to sell your apps like Apple and Google does) and most of the apps are in alpha or beta stages. The best apps you can have for Symbian devices (Mobbler, Gravity, Joikuspot, Google Maps and Google Mobile App, for naming a few) are entirely missing for Maemo. Well, this is not all Nokia’s fault, but since Maemo future is uncertain, and so is the number of devices that will use it, I neither blame Third Party Developers for not porting their apps.
I’m not telling this is a crappy device. Screen size and resolution are superb. Messaging integration is excellent, multitasking is great, so is the media player, and there’s no comparison for the web browser experience (I’m writing this in the device, using google docs). But, turns out that I can’t fully enjoy this experience either. Nokia didn’t make the phone compatible with the 3G frequencies used in Mexico. This is entirely my fault for not checking 3G compatibility, just GSM. But, I must tell I never expected such incompatibility, since every single N series phone I know is fully compatible with my carrier. So, I can have an awesome Internet navigation, as long as I can tolerate the painfully slow EDGE connection (or finding a Wi-Fi spot available).
I have friends with every smartphone platform: Iphone, Android, Windows, Symbian 5, Blackberry and WebOS. I no longer feel I own the best phone in market, and I envy at least one thing for every platform. I have been a Nokia fan since I bought my second phone, back in 2001. I do not recommend other but Nokia phones every time someone asks me, and I even made at least two or three friends buy an N85 last year. Now, Nokia disappointed me badly. I understood and beforehand accepted the price of early adoption, but I’m not feeling an early adopter, but some kind of beta tester of a promising but largely unpolished device.
What am I going to do now? I can not do almost everything that I can on my N95, so I just updated it to the latest recently released firmware (thank you Nokia for still supporting it). It feels faster than ever. I re-installed all good apps I used to have and now is ready for some more fun. I’ll put the N900 in a drawer until a major update come out (I check for news and updates every day, waiting for big improvements), or some better device arrives (I’m waiting for a Motorola Droid or Nexus One. Yes, none of them a Nokia device).
I wonder what happened with Nokia. With the N95, they show the world what a smartphone should be, they were far ahead all its competitors. Now they seem to be rushing to reach them. Come on Nokia, wake up!